What Does the Concierge Call Center Do?
Our Concierge Service is a service for SalesDriver dealers. Our concierge representatives will call every lead that is sourced through SalesDriver and assist in setting up an appointment with your team. A representative will call each lead a total of 3 times (assuming they did not pick up on call 1 or 2).
If the Concierge team gets ahold of a customer, they will ask them more about their product of interest, answer any questions they have, and then set up an appointment for the customer to speak with a dealer over the phone or via video chat.
How is a Concierge Call Center Helpful During COVID-19?
Many dealers and OEMs find themselves with a reduced staff, making it more challenging to keep up with consumers. At this time when we are practicing social distancing, it is more important than ever to stay in front of consumers and keep the lines of communication open. The concierge team is well-trained and knowledgeable and can provide relief for your staff.
The Concierge Call Center also provides an excellent resource for continuing conversations online. This is helpful during COVID-19 because it allows customers to talk to knowledgeable representatives and dealers via phone or video chat, keeping those lines of communication open while practicing social distancing.
What is it?
Bonus Savings is a Rollick-funded package of additional benefits created exclusively for GoRollick program users who purchase a powersports vehicle, RV or boat at a Rollick Certified Dealer and report their purchase.
For customers who buy at Rollick Premium Certified Dealers
For customers who buy at Rollick Standard Certified Dealers
*Please Note: The Bonus Savings Program is only available to customers who have submitted leads from an affinity partner buying program website (i.e. Progressive Outdoor Vehicle Buying Program) and reported their purchase within 30 days. The 10% off parts, service, and accessories is discretionary and provided by the dealer.
Who Can Use it?
All Rollick Dealers can promote the Bonus Savings Program to their customers. Premium Rollick Dealers are eligible for the $150 Gift Card with purchase + $1,000 Insurance Deductible Reimbursement. Standard Certified Rollick Dealers are eligible for a $100 gift card.
When Can I Use it?
The Bonus Savings Program officially launches April 1, 2020.
How Does the Bonus Savings Program Help Me During COVID-19?
The Bonus Savings Program is meant to act as an additional incentive for consumers. The additional savings and reimbursements should help consumers feel more confident about purchasing a powersports vehicle, RV or boat during this unprecedented situation.
As a dealer, you can market the Bonus Savings Program to all your consumers on social media, on your website, or via email. Just be sure to let them know the guidelines and restrictions.
We Are Here to Help You
Rollick is committed to ensuring your business is in the best shape possible during these trying times. We fully understand the pressures and restrictions you might be under. We want you to know we are here to help. We want to see you succeed and come through this stronger. Our services are optimized for online and digital recreation shopping and marketing, and we are here to support you any way we can.
If you have additional questions about the Rollick Cares Dealer Support Program or how these services can directly benefit you, call us at 888-204-8209 or email us at firstname.lastname@example.org.
While the pandemic has created some uncertainty in the world, it has also created a selling opportunity for OEMs and dealers selling outdoor recreational vehicles and boats. As we enter the summer months, we are seeing a shift from summer vacations and travel expenditures to more investment in local, outdoor lifestyle activities where social distancing can be easily monitored.
Rollick wanted to directly engage military members and honor their service, so it created a way for dealers to offer an exclusive discount to active duty soldiers and veterans. To protect the offers and streamline the purchase process, Rollick used SheerID to verify shoppers’ military status. The program paid off, with a 2x year-over-year increase in military leads and a 130% increase in military verifications.
Join MRAA and Rollick for a deep dive discussion on launching and maintaining a digital dealership. Learn best practices for digital lead quoting, virtual lead follow-ups, and nurturing customers to a sale.